Helsinki aims to be the city that makes the best use of digitalization in the world. Helsinki uses digitalization to develop services that enable an increasingly functional city.

City services should be available irrespective of time and place, and users should be able to choose between digital and personal services. Digitalization does not mean an end to human contact; it offers alternatives.

Helsinki’s digitalization projects are focused on services, data, artificial intelligence, infrastructure development and a culture of experimentation. Helsinki strives to achieve its goals with a programme of digitalization projects divided into four categories.

  1. Digital citizen services.
    The goal is to provide the people of Helsinki with customized, personal digital services in accordance with their interests and needs determined by their life situations. Helsinki’s digital services should learn to anticipate citizen needs. The transition is supported by personal citizen profiles.
  2. Data, artificial intelligence and robotics.
    The goal is to base the management and development of Helsinki services and operations strongly on data as well as data analytics and measurement. Service processes will be made smoother. Manual routines will be automated with the help of robotics and artificial intelligence. 
  3. Infrastructure and enablers.
    The goal is to build a modern and comprehensive technological base to allow speedy digital services development together with citizens. In addition, the IT infrastructure, network and support services of Helsinki will be unified and, as a result, the focus can be shifted to the development of new digital services for citizens. The staff will be equipped with up-to-date digital tools.
  4. Promotion of a customer-focused experimentation culture.
    The goal is to increase opportunities for small experiments, to focus on learning from the experiments and to adapt the lessons effectively in the City organization.

Virtual services reduce carbon dioxide emissions

A smart city provides smart wellbeing services. Helsinki’s Service Centre provides the elderly and others in need with meal home delivery, a safety telephone service, virtual care and transport services.

Virtual care services are provided remotely with bidirectional video and audio connections on tablet devices.

Virtual services help customers to cope with everyday routines, such as taking medicines, measuring blood sugar levels and exercising. Customers can also meet others over meals on their tablets.

Independent living at home is supported with safety phones, GPS tracking bracelets and meal home delivery.

Virtual care services – video- and audio-aided remote care and transport services for the elderly and disabled – reduced driving by over 1.75 million kilometres and transport-related carbon dioxide emissions by nearly 380 tonnes last year.

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Watch: Palvelukeskus Helsinki, HIMSS Europe & Health 2.0 2019 introduction video